For some reason when I click shift f1, it is not bringing me to the FAQ page. It's bringing me to the play page where I can play the games. Please resend me the link in the forum if you can do that. Thanks.

Hello,
the FAQ is available at https://qcsalon.net/en/faq
That being said, I suppose Shift+F1 opens the correct thing, you are just seeing play as one of the available links in the main Website menu. Don't open the menu but just keep navigating further down and you'll find the questions and answers, or use the headings navigation of your screen reader for quicker access.

I have no problems accessing the frequently asked questions page by using the shift F1 method, I just use my headings key.